PRIVACY POLICY

The purpose of this Privacy Policy

As part of our arrangement with you, Insure Your Health Limited (“we”, or “us”, or “our”) has certain obligations under privacy laws, including the Data Protection Act (the “Act”) to notify individuals how it will process any personal information it collects about them. This Privacy Policy will inform you of what personal information we collect, how that information is used, where it is transferred, and how you may view and amend such information. It should be read together with our Terms and Conditions. If you do not agree to this Privacy Policy or our Terms and Conditions, you must not use our website. You may be assured that we will treat all personal information as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the information.

What type of personal information will be collected?

We collect and process various personal data about you for the purposes of providing advice, administration and management services which are explained in more detail below. Common examples of personal data which may be collected and used by us in our day to day business activities include:

  • name;
  • date of birth;
  • gender;
  • marital status;
  • address;
  • telephone number and other contact details (including email addresses);
  • occupation; and
  • bank account and other financial details.

We may also store information about how you use our website, for example, the pages viewed, the website from which you came to visit our website, changes you make to information you supply to us, details of the quotes you request and your transactions.

The information collected and processed may also contain “sensitive personal data” such as your physical or mental health or condition. Please note that as with personal data, you have freedom of choice when it comes to your decision as to whether you provide us sensitive personal data. In addition to your right to request that we stop processing your personal data and sensitive personal data at any time, you have an opportunity at the end of this Privacy Policy to choose not to provide sensitive personal data to us at all.

You should however note that if you exercise this right or subsequently request that we stop processing all or part of your personal data and/or sensitive personal data, this could impact upon our ability to provide you with certain types of product and services and may ultimately result in us being unable to provide them to you at all.

How will my personal data be collected and used?

We collect personal data from you to the extent necessary to provide advice, administrative and management services and (subject to the provisions below), related marketing activities. We may process your personal data and sensitive personal data for the following reasons:

  • the administration, management and provision of advice in relation to financial services products;
  • as part of our legitimate business processes and activities including internal audit, accounting, business planning and proposed and actual transactions (including joint ventures and disposals of business); and
  • compliance with legal (including dealing with claims), regulatory and other good governance obligations.

This list is not exhaustive and may be updated from time to time as business needs and legal requirements dictate. Some of the personal data that we maintain will be kept in paper files, while other personal data will be included in computerised files and electronic databases.

Who might my personal data be shared with?

We may disclose your personal information to our business associates, agents and service providers for the purposes above. Your information may be processed by service providers in a country outside the European Economic Area, which may not have the same standard of data protection as in the UK. We will ensure appropriate safeguards are in place to protect your information. Certain personal data will also be reported to government authorities where required by law and for tax or other purposes. Personal data may also be released to external parties as required by legislation, or by legal process, as well as to companies you authorise us to release your personal data to. We will not sell your personal data to any third party.

Direct marketing

We may wish to provide you with information about new products, services, promotions, and other information in which we think you may be interested. We may send you such information by postal mail, fax and telephone; unless you have registered with the appropriate Preference Service (we would be grateful if you could let us know if this is the case). If you purchase a product from us we may retain your address for future mailings. If you do not want your information used for direct marketing purposes at any time, please contact our customer services department by e-mail atenquiries@insureyourhealth.co.uk or by telephone on 0800 313 4944 to let us know and we will not send you any direct marketing.

E-mail marketing

We would also like to provide you with the above information by e-mail. However, we appreciate that e-mail “spam” has become a problem in recent years. If you are a customer or you have previously asked us for information on our products:

  • We may contact you regarding your purchase or other matters regarding transactions between us, or you customer relationship with us, or send you information on our products by e-mail, unless you have asked us not to do so; and
  • about our products and services that we think may be of interest to you by way of informational e-mails, unless you have asked us not to do so.
  • We may also use your e-mail address to send you information about our products and services that we think may be of interest to you by way of informational e-mails, unless you have asked us not to do so.

Your right to review and amend personal data

You have the right to review your personal data and sensitive personal data held by us and have any inaccurate information about you corrected. If you wish to do so, or to notify a change in your details, please contact the Data Protection Officer on enquiries@insureyourhealth.co.uk or in writing at First Floor Unit 4C, New Fields Business Park, Stinsford Road, Poole, BH17 0NF. Any access request may be subject to a fee (subject to the statutory maximum) to meet our costs in providing you with details of the information we hold about you.

How to request that we cease processing your personal data

If at any time you wish us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact our Data Protection Officer using the above contact details.

Cookies

We may also collect information about your computer, including where available your IP address, operating system and browser type using a cookie file which is stored in the hard drive of your computer. Cookies help us to improve our website and deliver a better and more personalised service to you. They enable us to:

  • personalise your experience on our website, speed up your searches and help us select services or materials for inclusion on the website which may be of interest to you; and
  • monitor general traffic patterns and usage of our Website to help us to improve our Website design and layout.

Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of our Website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
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